Returns & Exchanges

At Pimax Store, we want you to be fully satisfied with your high-performance VR equipment. If you are not completely happy with your purchase, you may return your items within 15 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via the Pimax Support Portal to troubleshoot your device or formally request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer packaging, including all cables, controllers, and documentation to ensure eligibility for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at an authorized carrier location; please retain your tracking number for confirmation.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 7 to 10 business days.